At Zayna Embroidery, customer satisfaction is our top priority. We aim to provide high-quality products and service. However, if you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns only if:

  • The item is damaged, defective, or incorrect at the time of delivery

  • You contact us within 3 days of receiving your order

  • The item is unused, unworn, and in its original packaging with all tags intact

Returns will not be accepted for:

  • Custom or made-to-order items

  • Sale or discounted items

  • Minor color variation due to lighting or screen differences

2. How to Request a Return

To request a return, please email us at zaynaembroidery@gmail.com with the following details:

  • Order number

  • Description and photo(s) of the issue

  • Your contact information

Once we receive your request, we will review it and respond within 2–3 business days.

3. Return Shipping

  • If the return is approved, you will be responsible for safely shipping the item back to us.

  • We recommend using a trackable shipping service.

  • Return shipping costs are non-refundable, unless the error was on our side (e.g., wrong or damaged item sent).

4. Refunds

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

  • In case of Cash on Delivery (COD) orders, refunds may be issued as store credit or via bank transfer (as agreed).

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please place a new order and request a return for the original item (if eligible).

Contact Us

If you have any questions about this policy, please reach out to us at:

Email: zaynaembroidery@gmail.com